Online Services

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly (limited access) and look at your medical record online (detailed access).

You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.

Being able to see your record online might help you to manage your medical conditions. It also means that you can access your record from anywhere in the world should you require medical treatment abroad. To have online access you will require an e-mail address unique to yourself.  

What you can see online with detailed medical record access:

  • Test Results
  • Consultations
  • Problems
  • Immunisations
  • Allergies
  • Medications

Before you apply for online access to your record, please consider the following situations:

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

With online records access you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us. If this happens please contact us as soon as possible.

The practice may hide parts of your record so that certain details are not displayed online. For example, we may do this with test results that you might find worrying until we have had an opportunity to discuss the information with you.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. Should you share your login credentials, they would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.

If you require further clarification, please ask your GP when you next speak to them.
Information about someone else. If you spot something in the record that is not about you or notice any other errors, please log out of the system and contact the practice as soon as possible.

Using your record to complete forms

The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.

Corrections

If you feel that any information is incorrect or that your record is missing information, we can add amendments to your record, but we cannot delete or alter any historical information.